A. General Inquiries
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We are a company based in Montreal (Quebec, Canada), with dispatch points in Seattle, WA and Somerset, NJ. We operate online, but we are humans - don't hesitate to contact us for your requests, questions and transactions. Here is the information about our location. Select a topic related to your...
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Glassupply.com operates online and staff quand be reached at anytime by email. Personnel is also available to answer your requests over the phone or online chat on weekdays, from 9 AM to 5 PM (Eastern Time). Here is the information about our operating hours. Select a topic related to your questi...
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We operate online and offer DIY glass and mirror products, but we do offer some services related to our customers' orders. What kind of service do you need related to your glass and mirror product? Here is the information about our services. Select a top related to your question. Can you cut my...
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We have a delivery success rate of over 99%, and any broken products are replaced at no cost. We are here to answer any questions about your shipment. Here is all the information about shipping and delivery. Select a topic related to your question. Do you deliver? Do you deliver to the United S...
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Do you need assistance with your order, or have a question about our product? Are you having trouble with our website? We are here to help. Here is all the information from our support team. Select a topic related to your question. My Order Can I make an order over the phone? Can I pay cash? I...
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Rest assured that we are doing all we can to ship your order as soon as possible. All delivery dates are estimated. You will get an accurate delivery date upon reception of your tracking ID from one of our partner carriers. Select the situation that applies to you: I just placed an order Today...
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Contact information Operating Hours Can I speak with someone on week-ends?
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We provide limited customer service on week-ends, but please do contact us for any requests on weekdays, from 9 AM to 5 PM (Eastern Time). If you need to reach out on Saturday or Sunday, please send an email to support@glassupply.com, and we will get back as soon as possible.
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At what time during the day should I expect my order to arrive at home?
You will be notified as soon as your order is packed and sent for shipping. You will receive a tracking ID by email and get a precise delivery date at that moment. Time of delivery will be estimated by the shipping company. -
Can I expect my glass to arrive in pristine condition?
Glassupply makes every effort to make sure that your glass or mirror will arrive in pristine condition to your location. Our company uses specially designed protective packaging upon shipping. Damage incurred during shipping is covered by our replacement policy. -
Can I make an order over the phone?
Glassupply operates online; you can place your order and checkout directly through our website. If you are having trouble with your online order, or need assistance, contact us. -
We are an online company and only take online, secure and confidential credit card payments.
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Can you cut my mirror or glass?
We do not provide customer-owned mirror or glass custom cutting service. Contact us to inquire about a new piece. -
Can you glue my pieces of glass together for me?
We do not provide that type of product installation service. -
Can you install a product I already own for me?
We do not provide previously customer-owned product installation service. If you need installation for a product bought with Glassupply.com, contact us. -
Can you install for me the product I bought from you?
We do not provide installation service, but we are available for assistance online during operating hours. -
Can you move my mirror or glass?
We do not provide customer-owned product shipping. -
Can you remove my mirror that is glued to my wall?
We do not provide home services. Here is a helpful tutorial for mirror removal: https://www.youtube.com/watch?v=JpV4SfcZCQg -
Can you repair my glass or mirror?
We do not provide repairing service. -
Do I get a 5% discount for registering?
Of course you do! Register and check your email. You will receive a coupon code. -
Do you build showrooms and display cabinets?
We do not build showrooms and display cabinets, but we do have in stock all the items you need for your project on our website. -
Do you deliver to the United States?
Of course, Glassupply delivers! :) Free shipping across continental Canada and United States for orders over $150. Restrictions may apply. Charges may apply for following locations, including, but not limited to: Vancouver Island Area, British Columbia (Canada) Yukon Territory (Canada) Northwes... -
Do you have a store in my area?
Glassupply based in Montreal (Quebec, Canada), with dispatch points in Seattle, WA and Somerset, NJ. We operate online only, but we are humans - don't hesitate to contact us for your requests, questions and transactions. -
You will be notified as soon as your order is packed and sent for shipping. You will receive a tracking ID by email and get a precise delivery date at that moment.
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How early can I expect to receive my order?
Glassupply customers can expect a 10 to 14 business day delivery time depending on product and location. You will be notified by email as soon as your order is packed and sent for shipping. You will receive a tracking ID and you will get a precise delivery date at that moment. -
How much does the shipping cost?
Free shipping across continental Canada and United States for orders over $150. Restrictions may apply. Charges may apply for following locations, including, but not limited to: Vancouver Island Area, British Columbia (Canada) Yukon Territory (Canada) Northwestern Territories (Canada) Nunavut (... -
I found exactly the product I need and its specifications on your website. What do I do?
Great! Go to the product page on our website. Simply add to cart, check out and you are good to go! -
I found your same product cheaper elsewhere.
We will get you what you need for the best price. Click here for our price matching policy. -
I have my tracking number, but it does not seem to work.
Once you get your tracking number, it can take up to 72 hours until it is activated by the carrier. Past that delay, please contact us for updates. -
I just placed an order. Where is my order?
Expect an average 10 to 14 business day delivery time. Your order could be shipped to your location faster than expected, but it can also take a bit more time in some cases. You will be notified as soon as your order is packed and sent for shipping. You will receive a tracking ID and you will ge... -
I know exactly the product I need and its specifications. What do I do?
Great! Find the product on our website. Simply add to cart, check out and you are good to go! -
I made a mistake in my order. Can I edit my order?
If we are still processing your order, no problem! Provide us your order number and modifications, and we will make the adjustments. A new invoice for the additional payment or partial refund will be sent by email. -
I'm having trouble with the website, I can't place my order online.
Contact us, an agent will solve the issue. -
I need to change the delivery address for my order.
To change your delivery address, contact us with your order number. If your order is still in production, make the adjustment.s and make sure your product is shipped to the right location. If your order has already been packed and sent for shipping, you will have to contact the shipping company... -
Please consult our return and refund policy.
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I want to pick up my product myself - no shipping.
Pick-up option is not available - we ship all our products. Delivery success rate is set over 99%, and any broken products during shipping are replaced at no cost, per our return and refund policy. -
There is a missing item in my order.
Contact us with your order number and request. We will verify the shipment and send you the missing item. -
Today is the day I should receive my order. Where is my order?
If you have your tracking ID, then great! Your order is on its way to your location! If you still have not received your tracking ID by email, don't worry, your order is coming soon. Some orders sometimes take a bit more time to ship out. All delivery dates are estimated. You will get an accura... -
We are past the estimated delivery date and I still have not received my order.
Don't worry, it's coming! Once your order is packed and sent for shipping, you will receive a tracking code by email. -
We are past the estimated delivery date, I should have received my order by now. Where is my order?
If you have your tracking ID, then great! Your order is on its way to your location! If you still have not received your tracking ID by email, don't worry, your order is coming soon. Some orders sometimes take a bit more time to ship out. All delivery dates are estimated. You will get an accura... -
What is the delivery time for my order?
Glassupply customers can expect a 10 to 14 business day delivery time depending on product and location. You will be notified by email as soon as your order is packed and sent for shipping. You will receive a tracking ID and you will get a precise delivery date at that moment. Please note that ... -
Contact us for any request on weekdays, from 9 AM to 5 PM (Eastern Time). Don't hesitate to send an email outside of operating hours. Staff will get back to you as soon as possible during open hours.
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We operate from the Greater Montréal area, in Québec Province, Canada. We ship across Canada and the United States.